Enhancing Guest Experience Through Indoor Positioning and Indoor Navigation at Amusement Parks

We all love spending time at amusement parks quite a lot, but do they love us back by offering the best services for enhancing guest experience?

In today’s estimate, most of the amusement parks have lost their essence and have become a commercial podium without leveraging from new trends, especially on imbibing new technologies such as indoor positioning and indoor navigation which could enhance guest experience exponentially and make them come back for more.

Any Smartphone technology for amusement parks should come with these features:

  • Indoor Positioning and Indoor Navigation
  • Emergency Management
  • Real-time Data for Strategic Business Decisions

Market Watch , an organization that provides global information on business news, analysis, and stock market data posted a slideshow recently on their website focusing on the drawbacks and prevailing problems at amusement parks.

As per the report, it’s high time amusement park managements re-think their strategy in order to get back visitors’ attention.

Also read our blog 5 Professional Ways for Large Facilities to Enhance Visitor Experience

Firstly, a glimpse of amusement parks

A place that is made up of rides, roller coasters, water rides, etc. along with restaurants, shops and other entertainment outlets, providing an avenue for family and friends to hangout and relax is an amusement park. Until a decade or more ago, venues which were meant for amusing visitors were lacking technology within the venue which could engage visitors better and create that Wow! effect.

But today, with the advent of technology in most enterprise sectors pertaining to the entertainment industry across the globe, amusement parks should accommodate whatever they could for the safety and satisfaction of the visitor.

Indoor Positioning and Indoor Navigation (IPIN) in Amusement Parks

Few large facility users and managements have already been using navigation technologies today but still a big number of other facilities don’t even know what it is. In the near future, around 25% of all the users using technology will become pure indoor positioning and indoor navigation users to reach optimal usage of the venue, says Deloitte Global .

We can clearly see today how visitors are facing constant challenges at airports, universities, offices, shopping malls, hospitals, amusement parks, etc. Challenges that go beyond way finding, with the ideal IPIN service at the venue, the visitor can benefit through:

It Can Be Their Digital Guide

Spaces which can get crowded use complex route maps to guide visitors to avenues spread across significant distances, precisely a venue like an amusement park, a digital guide on your finger tips can cut down a lot of physical and mental effort by allowing visitors to focus only on fun and frolic while at the venue.

Indoor Navigation App in Amusement Parks

The Venue Will Become Child-Friendly

Visitors go to amusement parks to have a relaxing day along with their family and friends but ironically, managing their children can become the biggest challenge for them as children wander in search of more amusing rides.

With IPIN, features such as locating people and location bookmarking come as a bonus. With these additional benefits, the visitors can save themselves quickly by not letting their trip convert into a nightmare and also not stopping their children from exploring the venue.

Safety & Security For Visitors

A recent story published on New York Times says that amusement parks safety has been marginal due to lack of proper guidance with the venue and IPIN comes with additional benefits like safety tips and notifications which are sent to visitors on a real-time basis directly to their Smartphones, enabling them to take necessary steps to evade trouble.

 Enhance Guest Experience at Amusement Parks

Enhance Guest Experience at Amusement Parks

All these finer aspects put together translate into an unmatched guest experience. This directly impacts revenue generation as happy customers not just come back to your facility for a good time but also talk to others about thereby increasing your customer base.

When going in for an IPIN platform your amusement park you need to ensure the platform also includes features which help in:

  • Optimal Facility Utilization
  • Emergency Management
  • Marketing Gamification
  • Hoteling and Reservation

About Pigeon

Pigeon is a positioning and navigation solution built for the enterprise.

Based on Geolocation tech, Pigeon aids in indoor positioning, indoor navigation, asset tracking, indoor location tracking and event management among others.

Pigeon’s real-time location tracking technology enables location based services for shopping malls, healthcare facilities, corporate campuses, and museums to name a few.

Indoor Positioning & Wayfinding Solutions For Campus Navigation: An Overview [Indoor Maps & Facility Navigation]

This post was last updated on Apr 1, 2019 

Educational campuses spread over a large area inevitably need indoor positioning & wayfinding solutions for campus navigation. With real-time information made available on users’ smart devices, locating points of interest becomes effortless.

In addition to navigation and wayfinding, the ‘campus navigation’ platform can be customized to aid in event management, course scheduler, notifications & alerts among others.

Indoor Wayfinding for Campus

Facility Navigation

Educational facilities such as public and private universities need to expand their scale and scope of using technology in order to make their facility a ‘smart’ one.

This requires making innovative additions to access the campus infrastructure.

A survey reveals that campus navigation has already been used in few campuses for helping people with visual disability navigate effortlessly within their venue.

Campus Navigation App

Universities, are large campuses which have complex infrastructure located at various points across the facility. This poses a problem to new students and visitors who wish to access their points of interest without depending on others.

With different academic and official buildings, underground walkways, hostels, cafeteria, labs, libraries, etc., it gets tougher each season to navigate from one point to the other. For existing students, checking out facilities within the campus which they haven’t visited before becomes cumbersome as well.

Way finding Updates and Notifications

  • Real-time way finding at their fingertips
  • An instant route guide for bookmarking their location
  • Notifications on safety and security during facility navigation

Another recent survey predicts that there is a higher possibility for students to cut down on a lot of time that is being spent on locating intended destinations.

Additional Benefits with Campus Navigation Apps

  • Event Planning and Execution
  • Location-based Notifications
  • Emergency Management
  • Access to Campus Calendar
  • Information on Inter-disciplinary Updates
  • Seminar/Conference Schedule & Registrations

When indoor positioning and navigation technology can be integrated with these features into one platform, then it can turn into the ideal platform for universities and educational campuses, aiding them in efficient facility management.

Accurate and real-time campus navigation lends a positive vibe to the way students experience the facility while enabling the administration in optimal facility management.

Primarily, Students Can Proactively Participate In All Campus Events and Conferences

Wayfinding Solutions For Campus Navigation

Being in an era where use GPS technologies to reach a desired location when we navigate outdoors, an indoor positioning and navigation platform helps us do this precisely when we intend to reach a desired location inside a large facility – an educational campus can be considered a semi-indoor facility.

In the age of widespread use of Smartphone applications and software aimed at solving complex human problems, why not integrate facility management with apps which help them save time by providing accurate navigation routes and wayfinding solutions?

In USA, the Oregon State University Mobile App built by the Oregon University has been serving the students in a phenomenal manner, providing them with instant updates on the events, programs, seminars within the campus and allowing them to participate without the use of paperwork.

A enriching university life is all that is intended and technology can positively chip-in with its contribution for every student at their respective university. A campus navigation app which can be used on Smartphones using Wi-Fi, Bluetooth technologies and enabled using QR codes & Beacons located strategically across the campus infrastructure can make students’ access various facilities much easier, while enabling the administration keep a check on facility usage.

About Pigeon

Pigeon is a positioning and navigation solution built for the enterprise.

Based on Geolocation tech, Pigeon aids in indoor positioning, indoor navigation, asset tracking, indoor location tracking and event management among others.

Pigeon’s real-time location tracking technology enables location based services for shopping malls, healthcare facilities, corporate campuses, and museums to name a few.

Can Indoor Positioning and Navigation Technology Enhance Visitor Experience in Stadiums?

Stadiums have a complex environment with varied areas of security, tiered accesses for the spectators, talent, staff and others and multiple services of different kinds and etc. These lists of services make it a hectic place more than enjoying the stadium environment. Can indoor positioning and navigation technology enhance visitor experience in stadiums?

Keep reading to know…

Too Many Challenges but One Solution- Indoor Positioning and Navigation Technology

Even after huge patronage’s, stadiums today are still unable to serve the crowds with upgraded technology for better visitor experience.

  • Technology that can take the visitor to interested places within the venue,
  • Technology that can give updates on the upcoming events within the venue.
  • Technology that can give safety tips in emergency situations and
  • Most importantly, technology that can navigate the visitor point to point.

Stadiums need to be full of life both physically and digitally to personally engage the new age visitors. Failing to do so, visitors will have another reason to get on their sofas and have stadium experience in 50-inch flat LED screens from their homes.

Also read our blog Why Indoor Navigation Apps For Large Facilities? An Outline

Technology that can enrich spectatorship in stadiums is the Key

Location Tracking Technology:

There are a plenty of uses with location tracking technology especially in large venues like stadium where people have problems in identifying their seats, vehicles, rest rooms, etc. Also, according to a survey, there is higher possibility for children to get lost in stadiums more than any other venue; however, with the help of location tracking, they can be tracked effortlessly.

Tracking technology can be the coolest innovation for the stadium managements if accommodated for better visitor experience at the venue. Stadium visitors intent to have an excited and memorable time while witnessing the sport along with the rest of the crowds, however, most visitors spend their time in locating interested location within the venue.

Indoor location tracking does just that for the spectators!

Event Notification:

Stadium managements are often in a 24/7 shift, yet it becomes hard for them to keep updating each visitor on the upcoming and on-going events and that is where event notification feature comes into play. However, few high profile events need not be notified due to the publicity it already has. Also, with this feature, the management can send notifications to the visitors on their discount codes or vouchers for special food in the upcoming matches or events and make them visit the venue again and again.

Emergency Management:

Visitors in stadiums get engrossed in the game and witnessing their team win would be the only objective for them at that point in time. However, there are many surveys which speak about stadiums witnessing unfortunate accidents due to the lack of instant response from the managements.

With emergency management, the spectators will get safety tips in emergency situations like fire accident, physical damage, conflict among crowd and etc.

Indoor Positioning and Navigation Technology:

Stadiums need a wayfinding solution while facing challenges like navigation and wayfinding in time of kick off. Improving the spectatorship on the match day can be an effortless task with indoor positioning and wayfinding technology. The visitors can plan their day and navigate all by themselves within the stadium arean.

Also, the visitors can have a complete overview in their mobile screens with the help of this technology. Merchandise stalls, food, drinks, vendors and ticket check points and much more can be viewed and the visitors can have a blissful time at the venue. This kind of ambience will more likely allow them to return back and tell others about the great experience.

With the blend of this technology in stadiums, the managements of stadiums can also have greater insights on how their visitors are moving around the stadium and therefore can ensure more attractive stalls placed there which can eventually help in improving the overall visitor experience.

When visitors in stadiums get lost within the labyrinth due to the deficiency of technology, it ideally is equal to the loss of the venue management as well, integrating indoor positioning and navigation technology for a better and healthy visitor engagement will be the key to improve the visitor experience and eventually in increasing the venue’s bottom line.

About Pigeon

Pigeon is a positioning and navigation solution built for the enterprise.

Based on Geolocation tech, Pigeon aids in indoor positioning, indoor navigation, asset tracking, indoor location tracking and event management among others.

Pigeon’s real-time location tracking technology enables location based services for shopping malls, healthcare facilities, corporate campuses, and museums to name a few.

Shopping malls can now employ an app to enhance visitor delight

Shopping malls pursue innovative strategies to engage visitors and provide them with a unique experience each time they visit the facility. And technology has been increasingly applied to management of shopping malls for not just safety and security but also for games, rides, etc.

The latest technology now being used is the Indoor Positioning Systems (IPS) in the form of a smart phone application. Developed by the Hyderabad facility of US based software firm Srisys, the Pigeon app is embedded with features for safety, events and notifications, way finder, and space for advertising.

The CEO of the firm added that, “Navigating inside a shopping mall to find the location o your choice on a busy day could be a stressful task for visitors. The Pigeon app’s advanced features helps resolve this issue thus creating enhanced visit delight.”

About Pigeon

Pigeon is a positioning and navigation solution built for the enterprise.
Based on Geolocation tech, Pigeon aids in indoor positioning, indoor navigation, asset tracking, indoor location tracking and event management among others.
Pigeon’s real-time location tracking technology enables location based services for shopping malls, healthcare facilities, corporate campuses, and museums to name a few.

Resort Management Made Easy With the Ideal Technology

Resort Management is a growing area of expertise which requires both the resort’s staff and the facilities to be flexible and convenient for guests to relax and rejuvenate.

Choosing the right technology to help enhance visitor experience might just be the answer when it comes to facility management.

Wayfinding for Resorts

Let’s begin with a basic question…

Does your resort ensure guests are engaged while at the facility?
Well, you need to be sure as engaged guests mean positive feedback which eventually translates into better business!

Primarily, visitors look forward to certain things on a holiday and expect a worthwhile time before visiting a particular facility. Apart from basic amenities and a friendly staff, visitors also need facility information at their fingertips.

This is where indoor navigation and wayfinding technology comes into play by allowing visitors to access the facility on a real-time basis and plan their time accordingly.

So, can resorts engage visitors enough to make them visit again?
By equipping your resort with technology, facility management is easier than ever – allowing your visitors to thoroughly engage with the facilities at the venue.

Also read our blog Can Aquariums Guarantee Amazing Visitor Experience? Yes! We Have the Answers

Indoor Positioning and Navigation Technology

Technology is great, but choosing the right technology is imperative!

Indoor positioning and navigation using beacons with Wi-Fi or Bluetooth can help guests navigate from one point of interest to another without getting lost or having to be dependent on someone for directions.

Communication Platform

A smart phone app, can work wonders for resort managers as it can serve as a real-time communication interface between them, their staff and their guests. Information about the latest facilities, events and special offers among others can be sent as push notifications to guests, encouraging them to explore the facility further.

Additionally, management should adopt a technology which helps them with the following activities:

  • Event Booking
  • Indoor Wayfinding and Navigation
  • Location Bookmarking
  • Marketing Integration
  • Safety Alerts and Notifications

Many other services fall within the purview of this technology to further engage visitors at the venue so that they have a happy and enjoyable time at the venue.

Accepting the Technological Turn in Resorts

According to a survey done by an independent researcher in 2016, the future of resorts is going to be robot-friendly as they use quite a big bulk of manpower consisting of service men, manual operators for amenities, room service, valets, among others who are occupied with their routine.

An interactive platform like a smart phone application will come in handy in resorts by enabling visitors to locate spaces, register for events, receive offers, and get vital safety related information.

Using the Wi-Fi or strategic placement of beacons and QR codes or Bluetooth, an application can be used by the organization which gives them real-time data about the infrastructure as well as guests’ engagement.

The Hospitality Technology Next Generation, which presents the latest technological trends, has listed the problems plaguing existing large venues saying that nearly 80% of all the large facilities will have location-based technology within their venues in the near future and as of now only 36% have upgraded in terms of that technology.

With most visitors at resorts, spas, and healing centers using hand held smart phones or tablets, introducing them to an application which can be downloaded on their device during check-in will provide two solutions:

  1. Visitors will have the entire facility’s access on their fingertips to plan their routes, bookmark their points of interest, and check out ‘happy hour’ deals within the facility.
  2. For better management, the application provides essential data which can be then mined to arrive at strategic business decisions to improve revenue.

Resort managers are investing in delivery platforms to elevate the in-room experience and provide guests everything that is available outside within the venue itself. That means bigger, better TVs that interface easily with guest mobile devices for a great viewing experience for all visitors.

If indoor navigation, commonly referred to as ‘INDOOR GPS’, can be added to the technological facelift plan by the resort managements, it can emerge as a highly rewarding application with a growing return on investment.

About Pigeon

Pigeon is a positioning and navigation solution built for the enterprise.

Based on Geolocation tech, Pigeon aids in indoor positioning, indoor navigation, asset tracking, indoor location tracking and event management among others.

Pigeon’s real-time location tracking technology enables location based services for shopping malls, healthcare facilities, corporate campuses, and museums to name a few.