Indoor Positioning Systems in 2019 and Beyond: Applicability and Consumption

Indoor Positioning Systems in 2019 and Beyond: Applicability and Consumption

While Indoor Positioning Systems (IPS) gain further ground amongst large facilities for optimal facility management, we present to you IPS trends from 2019 and beyond, and how they can impact visitors at healthcare centers, museums, shopping malls, educational centers; transportation spaces such as airports, railway stations, parking lots; recreational spaces such as resorts, theme parks, public parks, sports stadiums, etc.

In this post, we discuss the various aspects of how the Indoor Positioning System can be applicable to diverse industry segments while looking at consumption practices of users/visitors in a facility.

 Indoor Positioning analytics

Interoperability

IPS can be seamlessly integrated with existing technologies for enhanced user experience. For instance, it is possible to combine outdoor to indoor navigation with bookmarking while using this same tech platform as a collaboration tool as it can support messaging and notifications.

When used on a Smartphone, users can navigate to a particular store in the mall to avail an offer by following precise directions right from their home.

Cost of IPS Installation & Operation

When compared to the advantages of an IPS offer, the cost of installing the preferred platform is not much. However, the onus is on the facility to arrive at the right tech as the cost of hardware depends on the specifications of the facility.

However, in 2019 and beyond the cost of hardware as well as operating the IPS will get cheaper as more players emerge in this market.

Cross-Platform Availability

It is only a matter of time before IPS tech will be made available across media platforms such as Smartphones, tablets, kiosks, and digital screens.

This means that users can have continual access to a navigational path while locating a point of interest even if their primary device is occupied with other operations.

Indoor Positioning

Indoor Positioning Systems – Consumption Predictions

Let’s take a space like a Zoo for example – most visitors do not spend quality time at every enclosure as there are constraints of time and routing. When a solution such as a wayfinding tech can be accessed by visitors at the Zoo, it becomes effortless in planning their day better.

Sooner or later visitors at facilities such as museums, resorts & theme parks among others will have a better impression of the venue when navigation tech on their Smartphones can resolve pertinent issues related to indoor positioning and navigation.

Indoor Positioning systems

Marketing Gamification

A holistic tech platform can double-up as a bridge between facility owners and their customers during event planning, registration, and execution.

In addition to this, venues can themselves use push notifications for keeping their customers aware of the latest deals and offers.

Emergency Management

Large facilities need top-notch security and emergency management to ensure the in-hue populace is made aware of exit routes and safe paths whenever there is an emergency situation caused by natural or man-made reasons.

Relaying vital information during untoward situations to secure life and limb of people at a facility needs a holistic tech platform which can communicate effectively and quickly. Moving forward visitors themselves are going to visit the venue which has all loose ends tied up.

Workforce Productivity Enhancement

When office spaces adopt an indoor positioning system, it directly translates into better workforce productivity as activities such as collaboration through messaging & calling, hoteling & reservation, and event scheduling and management among others.

As data generated through the above-mentioned activities records time spent, locations visited, and assets accesses, workforce productivity can be optimally monitored.

About Pigeon

Pigeon is a positioning and navigation solution built for the enterprise.

Based on Geolocation tech, Pigeon aids in indoor positioning, indoor navigation, asset tracking, indoor location tracking and event management among others.

Pigeon’s real-time location tracking technology enables location based services for shopping malls, healthcare facilities, corporate campuses, and museums to name a few.

Is An Indoor Location Tracking System Similar To Indoor GPS? [Indoor Tracking & Real-time Location Services]

Is An Indoor Location Tracking System Similar To Indoor GPS? [Indoor Tracking & Real-time Location Services]

This post was last updated on Apr 2, 2019 

Most large facilities such as warehouses, convention centers, medical facilities, zoo parks, and museums among others seek one holistic technological platform for helping them with indoor wayfinding, indoor location tracking of assets and visitors and emergency management.

While GPS helps users navigate effortlessly outdoors and reach their desired location, an indoor location tracking system can work precisely like an indoor GPS by producing real-time data for aiding users not just with facility navigation but also with notifications and updates about the venue, directly on their Smartphones.

indoor location tracking system

Also, read our blog What Are Indoor Maps? How Can They Benefit Large Facilities?

Let’s Look At Challenges Faced @ Convention Centers

From large-scale trade expos & exchanges and product launches to niche get-togethers, convention centers are places which host a wide variety of events.

Usually, events of these proportions are scheduled for days at a stretch and the number of participants could run into thousands. How can such a complex ambiance be navigated effortlessly by the visitors?

Location tracking is the toughest challenge that facility heads and organizers constantly face at convention centers during an event, as visitors have to rely completely on volunteers or signboards to access various spaces of interest during the convention. With the help of location tracking systems, visitors can navigate effortlessly by using point-to-point wayfinding on their Smartphone screens. This enables them to visit each stall, store, and enterprise which is showcased at the expo.

indoor Navigation for Convention Centers

Going forward, facilities such as airports, warehouses, museums, and aquariums among others would surely look at adopting this technology for better facility management.

How Can Owners of Large Facilities Benefit With This?

Each visitor is a potential customer for large facility managers as the venue once inhabited by visitors needs to guarantee an amazing guest experience, as happy visitors means higher chances of them coming back to your venue for further business opportunities.

The package of features provided within the venue by management adds a lot of value to guest experience, and this maximizes possibilities of future collaborations based on the service they provide now.

Large Facilities Navigation

Advanced Technological Platform For Advancing Business Revenues

Virtual Introduction
In a venue such as a convention center, understanding the key element lies in how each and every visitor is making use of all the features during their stay at the venue. An indoor location tracking app serves as the perfect platform for introducing the venue to users while keeping them aware of the various facilities schematized for their use.

indoor location tracking technology

Look at this futuristic idea of Virtual Introduction


An indoor location tracking app solves the problem of visitor concentration – most visitors tend to visit only a few kiosks and exhibits while others wear a deserted look. This could be due to the floor plan having a complex pattern or could be a simple reason such as users not being aware of the existence of particular exhibits at all.

For the exhibitors, this app can help in introducing the visitors to them before they come to the stall. The digital footprint generated by users of the app can be visible to exhibitors and stall owners, thereby aiding them significantly in pitching their product or service.

Virtual introduction is a feature that can empower the stall owners by having detailed information about each and every visitor crossing them. This feature also helps the users to know and bookmark their location during the event by getting to know a brief of each and every exhibitor.

Who provides indoor location tracking technology?

Technology in this digital world can create wonders provided we as users know how to make use of it. Applications are an integral part of marketing in this modern era yet there are very few apps that offer a variety of features along with one pivotal feature.

Indoor Positioning and Indoor Navigation (IPIN) Apps

Indoor positioning and navigation apps are a necessity in large facilities such as convention centers as they don’t just focus on indoor navigation alone but also offer much more than that.

Indoor GPS

Look at the features provided by holistic IPIN apps:

Facility Utilization
Market Integration
Visitor Virtual Introduction
Location Bookmarking
Emergency Management

Facilities that intend to serve their visitors with both quantity and quality should always look for a robust platform that offers several benefits in one, holistic application.

In effect, an indoor location tracking system is much more efficient than a system which offers just a platform functioning as an ‘indoor’ GPS.

About Pigeon

Pigeon is a positioning and navigation solution built for the enterprise.

Based on Geolocation tech, Pigeon aids in indoor positioning, indoor navigation, asset tracking, indoor location tracking and event management among others.

Pigeon’s real-time location tracking technology enables location based services for shopping malls, healthcare facilities, corporate campuses, and museums to name a few.

How Wi-Fi and Bluetooth Enable Functioning of Indoor Positioning Systems (IPS)

How Wi-Fi and Bluetooth Enable Functioning of Indoor Positioning Systems (IPS)

Wi-Fi and Bluetooth technologies in large facilities can be availed to enable indoor positioning systems for better asset management and indoor location tracking. Here is a brief exposition of how the technology works using various wireless systems.

At the outset, let’s understand that indoor positioning technology is an umbrella term with many connotations, yet referring primarily to indoor positioning and indoor navigation. Based on a facility’s requirements, the adoption of different types/mediums such as Wi-Fi and Bluetooth are used in order to serve several purposes, with positioning and navigation being predominant.

Also, read our blog All You Need to Know About Indoor Positioning and Navigation Systems

How Does an IPS Work?

In this hi-tech era, we hardly hear people getting lost in a new city or navigating to new places in their place of domicile as Smartphone’s with internet and GPS enabled in them make locating points of interest an effortless, and sometimes an enjoyable task.

However, how do we navigate when we are indoors in a large facility such as a shopping mall, a healthcare center, an educational institution, or a place like an amusement park?

Much like how GPS helps us navigate outdoors,  enabling IPS with the help of Bluetooth, Wi-Fi and Sensors can aid visitors in wayfinding and reaching their desired spaces with ease inside a facility.

IPS works through several categories such as:

Proximity Positioning- With the help of a receiver or a device, the proximity of the locations are detected and delivered as output. These proximity-based systems have the ability to detect the general location of a person, object or service rooms within the facility based on several technological platforms such as:

Indoor Positioning System

  • QR Codes / NFC tags
  • Bluetooth
  • Visible Light Communication (VLC) devices
  • Wi-Fi Access Points
  • Ultrasound devices

Fingerprint Positioning- This system is built through signal measurements across the facility to compute the position of the visitor. However, it is hypothetical because every position within any facility is almost unique and incomparable to the other.

This system is most commonly used to improve the accuracy of other positioning technology within the facility and moreover, combining multiple sources can increase the accuracy of the technology which can eventually lead to productivity. Similar to the above system, fingerprinting also uses similar technological platforms such as:

  • Bluetooth
  • Wi-Fi
  • Magnetic field

Apart from Bluetooth and Wi-Fi, there are other platforms as well which chip-in based on the implementation costs and the precision in locating the visitor intended destination within the facility.

The chart below will give you a deeper understanding of indoor tracking.

Indoor Tracking

Just like the way GPS functions outdoors, it is IPS that does it indoors. Often placed in large facilities like shopping malls, zoos, convention centers, resorts, etc. IPS aids visitors on a real-time basis displaying pathways and shortest routes while ensuring management of these facilities obtain necessary data to make more informed business decisions.

IPS is in itself a technology which is blended with a combination of other technologies to provide the best possible precision and accuracy for visitors at large facilities.

Fingerprinting and proximity positioning can together increase the rate of accuracy as high accuracy is the need of the hour in indoor tracking services.

Not all facilities require precision and accuracy but facilities that have large tracts of the area and huge infrastructures need to deploy IPS to serve the twin purposes of indoor positioning and indoor navigation within the facility.

 

About Pigeon

Pigeon is a positioning and navigation solution built for the enterprise.

Based on Geolocation tech, Pigeon aids in indoor positioning, indoor navigation, asset tracking, indoor location tracking and event management among others.

Pigeon’s real-time location tracking technology enables location based services for shopping malls, healthcare facilities, corporate campuses, and museums to name a few.

How Do Indoor Maps Aid Large Facility Management? [Indoor Mapping Technology]

How Do Indoor Maps Aid Large Facility Management? [Indoor Mapping Technology]

This post was last updated on May 6, 2019

While the Global Navigation Satellite System (GNSS) is fairly accurate and works in outdoor environments, large built environments need indoor mapping technology to aid facility management.

Indoor maps aid large facility management in diverse ways. Both 2D and 3D mapping technology help in representing a built environment and support indoor navigation. It has also been demonstrated that a photogrammetric system provides considerable accuracy and costs significantly less when compared to the cost of a GNSS receiver.

Indoor Maps Aid Large Facility Management

To guarantee enhanced visitor experience in shopping malls, convention centers, resorts, and zoo parks among others, adopting an indoor mapping technology is now a necessity.

Indoor maps can be built as Smartphone apps to aid:

  • Positioning and Navigation
  • Indoor Location Tracking
  • Indoor Space Management
  • Proximity Marketing
  • Location Based Services
  • Hoteling and Reservation

What Exactly is Indoor Mapping?

Just like the way we define GPS maps as global positioning systems which display multiple routes to users for reaching a particular location, indoor mapping can be defined as the technology used for navigating indoors. In a broader sense, it is a service that allows visitors at a large facility for indoor location tracking and reach intended spaces within the venue.
What Exactly is Indoor Mapping

Indoor maps functions through sensors, Wi-Fi, UWB, and RFID among others.

Simultaneously, real-time data can be collected by venue administrators in relation to the number of visitors, their engagements, and productivity of both parties can be scrutinized to plan better strategies for further visits.

Indoor Mapping Technology

Positioning and Navigation –

In large indoor environments, finding a location within a limited amount of time could be frustrating. Especially in hospitals, airports, shopping malls and other environments where crowding of people exceeds normalcy.

Indoor mapping apps or indoor positioning and navigation apps allow visitors to plan their schedule better, easing navigation, which is a qualitative advantage.

Real-time Routing –

Identifying a specific location such as a store or a rest room becomes a  challenge at large facilities.

Indoor mapping apps allow visitors to track their location with real-time data so that they don’t miss out on any of their reserved slots like boarding a flight, getting on a train, or even watching a movie within the confines of the mall.

Enriched Visitor Experience and Commercial Personalization –

Globally, visitors at large facilities expect simple and effective wayfinding within the venue irrespective of the density of crowd. Indoor mapping apps offer services that will allow a visitor to easily locate the intended space within the venue, eventually enhancing the visitor experience of the venue resulting in repeated visits.

Enriched Visitor Experience and Commercial Personalization
Indoor mapping apps open up a range of possibilities for both management and visitors in order to have a productive association, leading to operational efficiency for the former and enhanced experience for the latter.

 

About Pigeon

Pigeon is a positioning and navigation solution built for the enterprise.

Based on Geolocation tech, Pigeon aids in indoor positioning, indoor navigation, asset tracking, indoor location tracking and event management among others.

Pigeon’s real-time location tracking technology enables location based services for shopping malls, healthcare facilities, corporate campuses, and museums to name a few.

5 Professional Ways for Large Facilities to Enhance Visitor Experience

5 Professional Ways for Large Facilities to Enhance Visitor Experience

Visitor Experience in Shopping MallsIt’s often the case with large facilities that they happen to be very well designed for supporting visitors with state-of-the-art amenities but, visitor experience does not match up to the hype and organization of the space. Despite the management’s best efforts to guarantee a 5-star rating from visitors for their venue, the outcome cannot be controlled.

So, read on to know the 5 professional ways through which large facilities can benefit by increasing visitor experience.

But first, let’s list down some large facilities that are most commonly spread across the globe.

Types of large facilities based on area covered and assets managed:
  • Museums
  • Medical Facilities
  • Shopping Malls and Retail Campuses
  • Zoos & Wildlife Parks
  • Resorts and Theme Parks
  • Educational Facilities
  • Office Spaces
  • Convention Centers
While at the museum…
Visitor Experience in MuseumsLet’s take museums for instance. Museums are spread over large areas both horizontally and vertically to display the artifacts they have in their collection. There are also spaces dedicated for organizing an auction when the artifact in question has an extensive reputation.

However, despite the indoors being aptly decorated, well lit and deftly managed, there is no guarantee of visitors investing on what’s for sale. Added to that, there is no guarantee if visitors would actually visit the museum the next time or even recommend it to anyone.

What could be the problem? Addressing this context, Colin Mulberg has written an interesting article which brings to the surface certain issues in enhancing visitor experience at museums.

What about visitor experience in zoos or national parks?

A similar situation with slightly different consequences could occur in a large facility such as a zoo or a national park. Visitors usually enter with expectations which, when not met, leave alone surpassed, could send the popularity graph of the facility downhill.

What if due to mismanagement of time the visitors weren’t guided on some of the attractions the facility had to offer?

And in medical facilities…

In the case of extensive medical facilities, where-in visitors have a baffling time navigating through to departments of interest and spaces of liaison, there is no promise of a relaxed visitor experience. Adding to the pensiveness of the situation is the trouble one has to go through to locate a lab, a rest room or a coffee vending machine.

Let’s now look at the 5 professional ways using which large facilities can enhance visitor experience and generate higher revenue.

1) Deploying CCTV Technology
Closed-Circuit Television (CCTV) cameras placed strategically around the facility does help a great deal in monitoring the health of the infrastructure as well as personnel movements. There have been scores of cases where CCTV technology has helped management arrive at meaningful decisions based on the footage recorded. Customers have showered positive feedback on organizations which have helped them trace a missing object or locate a person using this technology. Hence, CCTV technology does enhance large facility management in a big way.

2) Use of Indoor Navigation Apps
 Large Facilities to Enhance Visitor ExperienceIndoor Positioning and Navigation Apps come in very handy when enhancing visitor experience as they can combine various features into one single application. For a high-performance and collaborative workplace, smart phone applications need to go beyond basic features such as indoor navigation and wayfinding. The app needs to have features such as instant updates and notifications, emergency management, in-app communication, etc. For instance, the Pigeon Indoor Positioning and Navigation app is one such unique application which helps in 360 degree management of a large facility. When visitors can effortlessly access a facility through this application it is bound to create a positive impact on them, motivating them to return to the place as often as possible. Except in the case of medical facilities, of course!

3) Training Staff on Etiquette
Training staff on behavioral aspects leading to professional expertise has been one of the most tried and tested methods since decades, and it still stays quite relevant to various business enterprises and organizations. It can be observed that organizations which have a healthy bottom line are the ones who invest optimally on training their staff in an effort to heighten customer experience. Shopping malls, resorts, theme parks, and other facilities which are host to constant visits from customers need their staff to be well trained and organized to generate better sales. However, despite the quality and frequency of training there is always room for human to errors to creep in which might harm visitor experience leading to a dip in revenues.

4) Infrastructure Treatment
Ensuring the infrastructure is in proper shape despite the wear and tear caused by regular usage is a vital part of space management within a large facility. Right from the colors used to the intensity of a room freshener can make or break an impression. While many business enterprises do invest a significant amount of their revenue in keeping their space functional and convenient for visitors to use, it is not always sure to bring in positive feedback due to various other reasons. Of course, having a swanky place which is well maintained and attended to will always be a welcome sight for visitors who are looking for a pleasant time at your facility.

5) Emergency Management
The prime responsibility of managers of a large facility is to ensure the safety and security of the visitors. While, large facilities do usually have a system in place for managing emergencies such as fire outbreaks, water logs, earthquakes, etc., communicating the same to visitors is also one of the key ways for obtaining positive feedback from visitors. Visitors always want to keep safety information handy in order to react in the most orderly way in the face of a natural disaster or unforeseen calamities.

Here is a table which indicates the priority accorded to each professional way with respect to the facility:
Facility CCTV Indoor Navigation Apps Staff Training Infrastructure Treatment Emergency Management
Museums Moderate High Moderate High High
Medical Facilities Moderate High High High High
Zoos & National Parks Moderate High Moderate Moderate High
Educational Facilities Moderate Moderate Marginal High High
Shopping Malls High High High High High
Resorts & Theme Parks Moderate High High High High
Office Spaces Marginal High Marginal High High
Convention Centers Moderate Moderate Moderate High High
Warehouses Moderate High Marginal Moderate High
Based on the above table it can be observed that integrating technology (CCTV or indoor navigation apps) with necessities such as emergency management and indoor collaboration becomes an essential aspect of enhancing the visitor experience in large facilities.

A recent study conducted showcased interesting results where-in youth were able to experience the facility better and stayed there for a longer time when they used smart phones or mobile devices to navigate, when compared to those who did not use a device. Though the study focused on museums as its test arena, it is quite evident that technology can be successfully employed by any large business enterprise once it is customized to suit their operational goals.

Clearly, using upcoming technologies enabled on a smart phone does enhance visitor experience owing to its consistency in management and real-time information provided on the facility.

Also read our blog 7 Reasons why shopping malls, hospitals and huge facilities need indoor navigation apps [Navigation Technologies]

About Pigeon

Pigeon is a positioning and navigation solution built for the enterprise.

Based on Geolocation tech, Pigeon aids in indoor positioning, indoor navigation, asset tracking, indoor location tracking and event management among others.

Pigeon’s real-time location tracking technology enables location based services for shopping malls, healthcare facilities, corporate campuses, and museums to name a few.

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